What services does Evergreen Glasshouse provide for greenhouse projects?

Evergreen Glasshouse typically supports greenhouse growing environments from early planning through to practical setup. Our services can include greenhouse layout advice, climate control systems, irrigation, crop monitoring, and propagation-focused solutions for growers who need a reliable growing space.

What is included when you work with Evergreen Glasshouse on a greenhouse setup?

The scope usually depends on the growing goals and the site conditions, but it often includes a review of the space, guidance on equipment selection, and support with the main growing systems inside the greenhouse. That can cover ventilation, watering, seed and propagation areas, and checks to help the environment stay suitable for crop development.

How is pricing for a greenhouse project usually calculated?

Pricing is typically based on the size of the structure, the materials chosen, and the level of climate control or irrigation required. More involved growing setups, such as added monitoring, seed propagation areas, or crop-specific controls, can increase the cost because they need more planning and equipment.

What can affect the final quote for a greenhouse build or upgrade?

The final quote can change depending on site access, ground conditions, glazing type, ventilation, heating, and the complexity of the growing environment. If the project includes irrigation, shading, or control systems for steady crop conditions, those additions are usually itemised so the costs stay clear.

How can I contact Evergreen Glasshouse to discuss my greenhouse project?

The easiest way to get started is to send a message with a short summary of your growing plans, site location, and any timing you have in mind. We can then arrange a practical conversation by phone or email to understand your greenhouse, climate control, irrigation, and monitoring needs.

Privacy Policy

1. Introduction and Company Information

This Privacy Policy explains how Evergreen Glasshouse Solutions Ltd collects, uses, stores, shares, and protects personal data in connection with its greenhouse business operations, including customer enquiries, quotations, sales, delivery, installation, maintenance, after-sales support, website use, and related communications.

Evergreen Glasshouse Solutions Ltd is the data controller responsible for your personal data in the context described in this Privacy Policy.

Company name: Evergreen Glasshouse Solutions Ltd
Registered / business address: Evergreen Glasshouse, 14 St James Road, Leicester, LE2 1HQ, United Kingdom
Email: [email protected]
Phone: +44 116 794 3826

This Privacy Policy is intended to provide a comprehensive overview of our data protection practices and your rights. It should be read together with any other privacy notices we may provide from time to time.

2. Data Collection and Processing

We may collect and process personal data that you provide to us directly, that we obtain from your use of our services or website, or that we receive from third parties where lawful to do so.

The categories of personal data we may collect include:

Identity data: name, title, company name, and job role.
Contact data: email address, postal address, billing address, telephone number, and communication preferences.
Transaction data: details of quotations, orders, invoices, payments, delivery arrangements, service requests, and contract history.
Technical data: IP address, browser type, device information, operating system, access times, and website usage information.
Enquiry and correspondence data: messages sent by email, telephone, contact forms, or other channels, including feedback and complaints.
Property and project data: information relevant to greenhouse design, site access, measurements, installation requirements, and project specifications.
Marketing data: your preferences for receiving promotional communications from us.

We may also process personal data in the course of:

responding to enquiries and preparing quotations;
fulfilling orders and contracts;
arranging delivery, installation, inspection, repair, and maintenance services for greenhouse products and related services;
managing accounts, payments, and records;
maintaining website functionality and security;
meeting legal and regulatory obligations.

3. Purpose of Data Processing

We process personal data for the following purposes:

to provide greenhouse products and services;
to respond to enquiries, requests, and complaints;
to prepare quotations, contracts, and project proposals;
to process orders, payments, invoices, refunds, and deliveries;
to arrange site visits, installation, maintenance, and support;
to manage customer accounts and communications;
to personalise and improve our services and website;
to carry out business administration, bookkeeping, and auditing;
to maintain information security, fraud prevention, and abuse detection;
to comply with legal obligations and enforce our legal rights;
to send marketing communications where permitted by law and, where required, with your consent.

4. Legal Basis for Processing

We only process personal data where we have a lawful basis to do so. Depending on the context, our legal bases may include:

Performance of a contract: where processing is necessary to enter into or perform a contract with you, including quoting, supplying products, and providing related services.
Legal obligation: where we must process data to comply with applicable laws, tax requirements, accounting rules, or lawful requests by authorities.
Legitimate interests: where processing is necessary for our legitimate business interests, such as operating and improving our business, securing our systems, preventing fraud, managing customer relationships, and maintaining records, provided these interests are not overridden by your rights and freedoms.
Consent: where you have given us clear consent, for example for certain marketing communications or optional cookies where applicable.

Where we rely on consent, you have the right to withdraw it at any time, as described below.

5. Data Sharing and Third Parties

We may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy. These may include:

Service providers: IT hosting providers, website support providers, email service providers, CRM providers, analytics providers, and document storage providers;
Professional advisers: accountants, auditors, lawyers, insurers, and other professional consultants;
Payment and finance partners: payment processors, card service providers, banks, and credit reference or fraud prevention services where relevant;
Delivery and logistics partners: couriers, carriers, and transport providers;
Installation and subcontracting partners: contractors or technicians assisting with greenhouse delivery, installation, repair, or maintenance;
Authorities and regulators: where required by law, court order, or other lawful request.

We require third parties to handle personal data securely and in accordance with applicable data protection requirements. We do not sell personal data.

6. Data Transfer to Third Countries

Some of our service providers or partners may process personal data outside the United Kingdom. Where this occurs, we take appropriate steps to ensure that your personal data receives a level of protection consistent with applicable data protection law.

Such safeguards may include:

transferring data to countries recognised as providing adequate protection;
using appropriate contractual safeguards, such as standard contractual clauses or equivalent mechanisms;
implementing additional technical and organisational security measures where necessary.

If you would like more information about international transfers, you may contact us using the details below.

7. Storage Duration

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, tax, warranty, and record-keeping requirements.

In determining retention periods, we consider:

the nature and sensitivity of the data;
the purpose for which we process it;
the length of any contractual relationship;
applicable statutory limitation periods;
legal and regulatory obligations.

When personal data is no longer required, we will delete it securely or anonymise it where appropriate.

8. User Rights

Depending on applicable law, you may have the following rights in relation to your personal data:

Access: the right to request confirmation of whether we process your personal data and to obtain a copy of it;
Rectification: the right to request correction of inaccurate or incomplete personal data;
Erasure: the right to request deletion of your personal data in certain circumstances;
Restriction: the right to request limited processing of your personal data in certain circumstances;
Data portability: the right to receive certain data in a structured, commonly used, machine-readable format and to transmit it to another controller where applicable;
Objection: the right to object to processing based on our legitimate interests and, in some cases, to direct marketing.

You may also have the right to request information about the logic involved in any automated decision-making, if applicable. We do not intend to rely on automated decision-making that produces legal or similarly significant effects without appropriate safeguards.

To exercise any of these rights, please contact us using the details in the Contact Information section. We may need to verify your identity before responding. We will respond within any time limits required by applicable law.

9. Withdrawal of Consent

Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

If you withdraw consent, we may no longer be able to provide certain optional services or communications, such as marketing updates. You can withdraw consent by contacting us at [email protected] or by using any unsubscribe method provided in our communications.

10. Right to Complain

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue directly.

You may also have the right to lodge a complaint with the relevant data protection supervisory authority. In the United Kingdom, this is the Information Commissioner's Office (ICO).

Website: https://ico.org.uk/

11. Data Security

We implement appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, disclosure, or destruction.

These measures may include:

access controls and authentication measures;
secure storage and encryption where appropriate;
staff awareness and confidentiality obligations;
regular review of systems and processes;
backup, recovery, and incident response procedures;
limiting access to personal data on a need-to-know basis.

While we take reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security.

12. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or want to contact our data controller, please use the details below:

Evergreen Glasshouse Solutions Ltd
Evergreen Glasshouse, 14 St James Road, Leicester, LE2 1HQ, United Kingdom
Email: [email protected]
Phone: +44 116 794 3826

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updated version will be published with a revised effective date where appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how Evergreen Glasshouse Solutions Ltd protects your personal data. Where required by law, we will provide additional notice of significant changes.

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